NHE Regional Manager
An NHE Regional Manager's primary responsibility is to manage and improve each NHE affiliate based program (FCA-Fitness Center Affiliate, WCA-Wellness Center Affiliate or PCA-Proctor Center Affiliate), within an assigned NHE region. NHE affiliate programs typically include fitness credentials such as our PT programs (levels 1, 2 and 3), our fitness nutrition program and custom in house programs that are created to satisfy a particular need for entities with special academic or administrative requirements. NHE Regional Managers receive extensive training regarding each product/ service and the roles of each position an RM oversees (supervisors, sales team members and exercise course instructors).
The RM position also requires protocol development and creativity. Regional Managers are responsible for identifying those components, of a particular affiliate protocol, which work well and those in need of reconsideration or removal. The capability to implement original solutions that have yet to be realized within the RM Manual of Procedures would be a periodic expectation. Such implementations can be beneficial contributors for many reasons, most important of which would be the tangible application each could provide toward the growth and development of our affiliate products and services. Because affiliate programs are introduced and updated on a quarterly basis, there continually exists the need for product and service evaluation and/or improvement.
In terms of a physical location, from which the job duties are performed, the position is an affiliate based position and would be local to the candidate. An RM may work out of any number of affiliate locations within a specified NHE region. Regions and tiers are assigned during the FTI (Final Tier Interview) and affiliate allocation is guaranteed for each managerial title holder, for which the RM position is. Mapping out a viable territory will be the primary agenda during the consultation session (recruitment stage #6). Both the FTI and the consultation session are listed on the career board as the final two recruitment components. Although listed as recruitment components, for which they are, they are also new hire components, as well, because only those individuals who are to be hired on as regional managers partake in each.
Regions and tiers are assigned utilizing three different sets of parameters and for each new RM we establish a daily commute that is within an agreed upon proximity to his/her residence. NHE regions are divided up into three tiers. Tier one is any commute within a 45-minute drive of the RM's residence and this would be the daily commute. Tier twos are indirectly associated to the RM position due to the involvement of supervisors and sales team members. The tier three requirement, which is a three-day trip by air to an adjacent NHE region within the RM's specific geographical region, is a once a month requirement. The specifics are discussed during the consultation session, as previously stated, and any/all stipulations would be contained within the final draft of the job offer letter, if hired. Once hired, the job training program would be scheduled. All NHE job training programs are web-based. This eliminates traveling requirements and, consequently, costs. For this particular position, the web-based job training program is roughly 3-4 days. The training program's passwords, login IDs and navigation instructions are assigned during the FTI (Final Tier Interview). As posted on our career board, the FTI is a video conference that would be between the candidate, the NAPD (National Affiliate Program Director) and the other associated RM. The FTI is a two hour meeting and would essentially be the first person-to-person conference with NHE upper management. During the FTI, all job particulars are addressed and finalized. An opportunity to shadow a same title holder, for one business day, would be provided. This position is a full time position (40 hours/wk) that requires a weekly commitment of Monday through Friday only.
Compensation is handled one of two ways. Each new hire has the option of direct deposit or paper check, mailed via U.S.P.S. Pay periods are bi-weekly and pay days are the same for all NHE job titles, the fifth and twentieth of each month. Paper checks are mailed from Orange County, California which could delay delivery of up to three business days, dependent on the geographical location of the new hire. (Additional job details continued)